A host is usually the initial interaction a guest has with a restaurant, event or any hospitality service providers. Organizing the atmosphere, reservations, and seating is also integral to this role as an individual in charge of the restaurant. Being in a position of hosting, you have to ensure that first you make a good first impression, which determines the future actions.
Resume Description for This Job
When writing your resume to apply as a host, be sure to list various customer service skills, good communication skills, and good organizational skills. Try to fully utilize it so as to show potential on how one will arrange the guests’ movements, conduct oneself professionally and ensure that guests enjoy their meal or event.
Sample Resume Description:
“Dedicated and personable host with 2+ years of experience in high-volume restaurant environments. Skilled in managing reservations, coordinating seating arrangements, and delivering exceptional guest service. Proven ability to remain calm under pressure and ensure an inviting atmosphere for all patrons.”
Key Skills to Include:
- Excellent communication and interpersonal skills.
- Proficiency in reservation management software (e.g., OpenTable).
- Ability to multitask in fast-paced environments.
- Strong organizational and time-management abilities.
- Positive and professional demeanor.
Feel free to adjust software names or details to better match your experience!
Salary (Based Range in USA)
The salary of a host in the U.S. varies based on the establishment, location, and experience level.
- Entry-Level Hosts: $10 – $13 per hour.
- Experienced Hosts (Upscale Venues): $14 – $18 per hour.
- Annual Salary Range: $20,000 – $40,000, depending on hours worked and tips.
In upscale establishments or cities with a high cost of living, hosts may earn higher wages and receive a share of tips.
Responsibilities
A host’s responsibilities revolve around ensuring an efficient and pleasant experience for guests. This requires excellent organizational and interpersonal skills.
Primary Responsibilities:
- Greeting Guests: Welcome guests with a friendly attitude and confirm reservations.
- Seating Arrangements: Assign tables based on party size, reservations, and availability.
- Managing Reservations: Keep track of bookings using software or manual systems.
- Coordinating with Staff: Communicate table statuses with servers and kitchen staff.
- Maintaining Cleanliness: Ensure the front-of-house area is tidy and inviting.
Additional Tasks:
- Answering phone inquiries about hours, menu items, and reservations.
- Assisting with guest needs, such as special seating requests.
- Monitoring waitlists and informing guests about approximate wait times.
- Handling minor complaints and escalating issues to management when necessary.
Qualifications
While formal education is rarely required for a host position, certain skills and attributes are essential for success in this role.
Educational Requirements:
- High school diploma or equivalent (preferred but not mandatory).
Key Skills and Attributes:
- Exceptional customer service and communication skills.
- Ability to remain composed in busy or high-pressure environments.
- Strong organizational skills for managing reservations and waitlists.
- Team player with a collaborative attitude.
- Basic familiarity with reservation software is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Comfortable working in a fast-paced setting.
- Capability to carry lightweight items like menus or seating charts.
FAQs
Q1: It raises some interesting questions – do hosts need prior experience to get hired, etc?
Of course, many places offer entry-level positions and train their staff to perform the host role on the spot. However, any previous work experience with customers is helpful for the position.
Q2: What kind of shifts do hosts work?
The hosts are required to work in the evening, on weekends and on holidays because majority of the restaurants operate throughout the day and night. Specialist positions are offered as well as adjunct and full-time positions.
Q3: Can hosts earn tips?
In some of the restaurants, the employers also give the hosts a commission of the tips that the servers collected. This varies by establishment.
Q4: Is it appropriate to begin a career in hospitality working as a host?
Of course, host is a great starting point to get your feet wet in the hospitality industry and can easily transition from a server or a bartender, or even a restaurant manager.
Q5: What kind of software does the hosts apply?
Hosts may use reservation and seating applications from OpenTable, Resy, Yelp Reservations or the likes. Knowledge about these tools is usually an asset.
Conclusion
A host is essential in ensuring that the guests are well entertained and have a great time into the bargain. A host always make sure all the guests feel welcome through effective communication, positive attitude and handling of all the reservations. From this perspective, being a host is a great opportunity for those who begin their career in the field of hospitality or those who are looking for a bright and people-oriented job.