An employee’s reinforces positive relationships management when he/she servers as a receptionist and efficiently performs his/her duties. One of their key duties includes performing a variety of administrative tasks while meeting visitors. This article takes a closer look at the understanding and information provided by those who are looking to obtain this position, including the job description, responsibility ascribed to it, skills, salary as well as some tips how to write a resume to this position.
Receptionist Job Description
An individual who works at the reception desk is also responsible for answering the phone, responding to visitor inquiries, and managing or directing communications within the organization. The job is characterized by a rapid change, multi-tasking, and interaction with a large number of employees and clients, which is why a high level of professionalism is required. Similar to many other occupations, a receptionist would perform office duties in a hospital, a hotel, a school, a bank, a large corporation’s office, and so on.
Because of their strong sense of teamwork and support, receptionists are great assets in most offices. Their responsibilities may also include data entry, filing or organizFiguring an organization’s stocks and supplies, and any other tasks depending on the organization.
Resume Description for This Job
Resumes being prepared for receptionist jobs must primarily include communication skills, customer service skills, as well as managing busy front desk activities. How about this sample of resume description for this position, ‘
“Fast-paced detail-oriented receptionist with a friendly smile. Successful in managing front desk operations in busy practices. Good at telephone inquiries, setting up appointments, and enabling professional visitor assistance. Knowledgeable in operating office software such as MS Office and administrative duties. Understands The importance of warm welcomes and positive branding image endorsed by professional client management.”
Feel free to adjust details to better match your experience!
Salary
Receptionists’ income in Us is determined by experience involvement, industry of employment and location. According to general data a receptionist salary per year is about $31,000, but this figure can be differently considered also.
- Entry level receptionists can earn $25,000 – 30,000 on an annual basis
- Middle level 2-5 years experience $30,000 – 35,000 on an annual basis
- For senior level receptionists who have 5 years and above $35,000- 40,000 or higher on an annual basis.
In high suburbs regions above such as New York City, San Francisco, or Boston, receptionists may make more money if salary is dependent on cost of living factors.
Responsibilities
Although they are not all-inclusive, the following are the most common duties and duties assigned to the receptionists in regard to the reception and maintenance of order at the front office:
- Welcoming Clients and Suppliers: Bid good day to clients, suppliers and guests as they arrive, respond to their queries, and direct them to the relevant offices or individuals.
- Answering and Managing Incoming Calls: Responding to incoming calls, transferring calls or messages to the appropriate management or departments and dealing with clients.
- Assisting with Appointment Booking and Coordination: Maintaining schedule for appointments and calendar of bookings for meeting rooms and enhancing notice boards for appointments.
- Filing and Databases Management: Providing support in filing, typing, data placing, office inventories.
- Receiving and Dispatching Mail and Packages: Receiving, sorting and delivering mails and coordinating dispatch and delivery of parcels.
- Keeping Front Desk in Order: Ensuring that the page is representative of, neat, without clutter and free of everything that is not, required
- Access Control and Visitor Registers: Making sure that all visitors sign in the office order book, requiring visiting cards, and other proving documents as set in security procedures.
Qualifications
The front desk of a business may appear to be simple but in reality it, is typically both the first point of contact for the client as well as the key to coordination of different units. The critical requirements are:
- Education: Most of the employers seeking candidates for this position will state that they expect a person to have at least graduated from high school. Some employers may be happy with an associate degree or a relevant certification.
- Experience: Positions are available even to entry-level receptionists with no experience, although experience in customer relations or offices is useful.
- Skills: Above average skill in communicating, both orally and in writing, work with computers, and good time management skills.
- Professionalism: A courteous attitude which may be friendly and the ability to remain courteous and professional in stressful or busy times.
- Additional Certifications: To enhance their chances of finding a job, some receptionists obtain certifications in office administration or customer service.
FAQs
Q1: What are the main skills required for a receptionist?
Key skills for receptionists include communication, multitasking, organization, as well as customer service. Receptionists also have to know how to work with office programs and be able to act professionally.
Q2: Is previous experience an obligation to obtain a receptionist position?
Although some receptionists are very likely to start their career without any experience other positions such as customer service or administration are a plus. Many employers train new entry level receptionists on the job.
Q3: Can receptionists at a front desk interact with other careers in the corporate world?
Certainly, receptionists are often able to obtain knowledge and skills necessary to become administrative assistants, office managers, or even HR assistants. This position can be viewed as a good starting point for those who want to develop within office administration or customer service fields.
Q4: Are there certain software skills that are needed in receptionists?
Apart from CRM or scheduling software pertaining to a specific industry, most employers expect basic knowledge in Microsoft Office applications which usually includes Word, Excel and Outlook. These application packages enable the work process to be more efficient and effective.
Conclusion
Concluding, a receptionist is a flexible and productive role that can be embraced by passionate communicators and organizers. It provides a good first step into many administrative or customer service positions with the prospect of career advancement in multiple sectors.